E-mail Etiquette Tips

August 13, 2008 Welcome No Comments

There is still some debate in the professional world as to exactly what role e-mail should play in the professional communication process. Some people argue that e-mail has become too heavily relied on for important communication, in lieu of the preferred face-to-face or telephone communications.

E-mail interaction has definitely become common place in today’s workplace and business processes. The reality of the current fast-paced and technology-driven environment we operate in is that it often requires the use of e-mail. It is a mistake, however, to believe that regular use of e-mail means professional etiquette and communication standards are not expected. Using e-mail with recruiters, bosses, co-workers, clients, and others demands some proper understanding of good e-mailing.

Here are a few examples of some of the more common mistakes made by professionals with regard to e-mail communication:

1) Saying too much – It is very easy for people in today’s fast-finger world where typing 60-70 words per minute is normal to overuse the written word in e-mail. E-mail is purposefully designed to offer efficient communication and one sure way to scare off a potential employer or client is to overwhelm them with too many words and messages in one e-mail. On a related note, do not use e-mail to say things you would not say in person.

2) Writing like you speak – Another common, but undesirable habit of today’s e-mailer is to type like he speaks. Whereas slang, jargon, and misuses of grammar might often be missed in verbal communication (not too much you can’s hear spelling), these language issues, along with poor spelling and punctuation stand stick out like a sore thumb on a computer screen. Present yourself professionally in all business related e-mail communications, even if it is just one or two sentences.

3) Be clear with your message – Your business contacts have no interest in e-mail tag. Be clear and concise with your message by including the main purpose of the message and the most important details. Again, do not say too much, but get the point across so that the reader does not have to play 20 questions to get to the point.